1. Payment Methods and Procedures
We accept Credit Card(Master, Visa etc), e-check payment via Paypal ( https://www.paypal.com ) or electronic funds transfer (i.e. wire transfer) in Nepal or in USA bank account. We will provide you with address/account for such payment once order is negotiated. If you require more information regarding the payment options or want to pay by other options, please feel free to contact us at:
Delivery will be made within one week upto three months maximum depending upon size of order. However, we will give you exact delivery date at the time of order confirmation. For small orders, we deliver products within a week depending upon stock availability.
3. Shipping and Custom Policies
We will use most convenient and efficient mode of shipping. Normally, goods are shipped via air freight but, upon request and with sizeable weight and volume we can arrange for sea shipping. For order below 100 Kg, we advise buyers to use DHL/TNT express courier door to door service that delivers within 4 to 5 business days. Retailers may order in small quantity for which we will make delivery upto the doorstep of the clients and pay us through their credit card. Please write to us for details. We also ship even a single piece for final consumers.
The price quoted in this web catalog are wholesale FOB Kathmandu which includes local custom clearance, packaging and local taxes. Freight charges/Shipping charges, Insurance and Import taxes, if any, are payable by the buyers.
Insurance can be arranged for shipment upon request.
6. Errors on Pricing and Cancellation of Orders
We reserve the right to cancel an order or request for price change due to price errors printed on the website due to technical problem or any other reasons. We will seek further instruction from customers whether to readjust the price or cancel the order. Once order is confirmed, the price will not change. An email inquiry for placing order is always deemed better before shopping directly online if you have any confusion or require further information.
7. Return Policy
We are certain you will be happy with your merchandise. We take extra care to fully describe our items. If you have any questions about the item(s) you are ordering, please email us to know more about the item before placing your final order. No returns can be accepted without prior approval.
8. Please check in FAQ (Frequently Asked Question) button above for further information.